Mandatory information presented

Information about out-of-court settlement of consumer disputes

In the event of a consumer dispute arising from a purchase agreement or a service contract between us and the consumer that cannot be settled by mutual agreement, the consumer may apply for an out-of-court settlement of the dispute to the designated authority for out-of-court consumer disputes, which is
The Czech Trade Inspection Authority, Central Inspectorate – ADR Department
Štěpánská 15
120 00 Prague 2
E-mail: adr@coi.cz, Web: adr.coi.cz
The consumer can also use the online dispute resolution platform at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Information notice according to the Act on the Registration of Sales

According to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register received sales with the tax administrator online, and in case of technical failure, within 48 hours at the latest.

Information about the clients' rights to withdraw from the contract on the exchange transaction

client is entitled to submit a proposal to solve the dispute amicably to the Financial Arbiter of Czech republic (Legerova 69, 110 00 Praha 1, www.finarbitr.cz),
client is entitled to submit a complaint to Cezch National Bank (Na Příkopě 864/28, 110 00 Praha 1, https://www.cnb.cz/exchange)